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Our mission is to create safe spaces where people are welcomed to come as they are, with their grief, concerns, hopes, and fears. We understand that this can be a difficult and emotional time, and we are here to offer a supportive environment for you to express your feelings and concerns.


At TimeNorfolk, we offer one-to-one counselling sessions as well as counselling for couples. We have a team of 25 compassionate counsellors, who all create a safe and confidential space where you can feel heard, supported, and understood. Our counsellors undergo specific training to understand the issues that face our clients, and are either fully qualified counsellors, or working towards a degree level counselling qualification. You can be assured that you will receive a high quality level of confidential support.


During a counselling session, you may be encouraged to talk about a range of topics, such as their relationships, emotions, thoughts, behaviours, and difficult life events. Sessions last for 50 minutes and can take different forms depending on the your needs and the type of therapy that may be suitable. You may see their counsellor on their own, as a couple, or in a group with others who have similar issues. You may meet face-to-face at one of the TimeNorfolk hubs, talk online over a video link or on the telephone. Our counsellors are trained to be impartial, listening to clients without judgment and helping them explore their thoughts and emotions. They may offer information, but they will never tell you what they should think or do.


Each counsellor has their own way of starting therapy, but a first session typically covers introductions and assessment. This first session is important for making sure that clients feel comfortable with their therapist and their way of working.


Ultimately, our counsellors are committed to putting you at the heart of their work and helping you find your own solutions – whether that's making effective changes in your life or finding ways of coping. We encourage clients to be open and honest with their counsellor, providing honest feedback on how you feel about your therapy and how you're working together.


We believe that everyone deserves compassionate and professional support during their time of need. We are here to help you on your journey to healing and hope. You can contact us through our self referral form or call us on 01603 927487 to ask any questions you may have.

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