Question 1

How long will it take to feel normal again?

Accepted Answer

It can take time to process the emotions and feelings that come with loss, and there is no set timeline for feeling "normal" again. Each person's grief journey is unique, and our counselling services are designed to provide support and guidance through this difficult time.

Question 2

Are you connected to the NHS?

Accepted Answer

We receive some funding from the NHS, however we are an entirely independent service. Your GP or midwife may refer you to us, but you’re free to talk about your situation and/or experiences freely and openly.

Question 3

What is counselling?

Accepted Answer

Counselling is a type of talking therapy that provides a safe and confidential space for individuals to explore their thoughts, feelings and emotions. Our trained counsellors can help you work through your grief and provide support as you navigate the challenges of pregnancy and baby loss. You can learn more about counselling here.

Question 4

Is your support inclusive?

Accepted Answer

TimeNorfolk is committed to providing an inclusive and accessible service. We welcome clients from all walks of life and value diversity in all its forms.. Our counsellors are trained to work with clients from diverse backgrounds and we continuously review and update our practices to meet the needs of all clients. We are also committed to providing an accessible service and will work with clients to make necessary accommodations. If you have specific concerns or requirements related to your age, gender, sexuality, disability, race, religion or belief then please get in touch.

Question 5

I have had counselling from TimeNorfolk but I've experienced another loss, can I come back?

Accepted Answer

Yes, please make a self-referral and someone from the office will be in touch.

Question 6

My loss was a long time ago. Can I still get support?

Accepted Answer

Yes, absolutely. We understand that loss can have a lasting impact on individuals and their loved ones. Whether your loss was recent or a long time ago, our support services are available to you. Please make a self-referral and someone from our office will be in touch to discuss how we can best support you.

Question 7

How many sessions will I receive?

Accepted Answer

We offer up to 16 free counselling sessions, however many of our clients find they need around 12 sessions to process their feelings and start moving forward.

Question 8

Why do I have to wait to be seen?

Accepted Answer

Our waiting list is typically 3 months, however you will have the option to have regular check-ins during this time. We aim to see clients with pregnancy choices within 48 hours, and pregnant people will also be given priority due to the time sensitive nature.

Question 9

Who will I be seen by for my sessions?

Accepted Answer

We have a team of 25 compassionate counsellors, who all create a safe and confidential space where you can feel heard, supported, and understood. Our counsellors undergo specific training to understand the issues that face our clients, and are either fully qualified counsellors, or working towards a degree level counselling qualification. You can be assured that you will receive a high quality level of confidential support.

Question 10

Is this service free to use?

Accepted Answer

We are able to provide our counselling services for free thanks to the support of our generous donors and grant funders. We believe that everyone should have access to the support they need during times of grief and loss, and we are committed to providing this service to our community.

Question 11

I have another child, can I bring them with me?

Accepted Answer

We understand that it can be challenging to find childcare when attending counselling sessions, especially if you have another child. However, we ask that you refrain from bringing your child with you to your appointment to ensure that our office is a safe and comfortable space for all our clients. Our counselling rooms are designed to provide a peaceful environment where you can focus on your thoughts and emotions without any distractions.

Question 12

Will I get to meet others who have gone through a similar experience to me?

Accepted Answer

We offer group counselling sessions where clients have the opportunity to meet others who have gone through similar experiences. These sessions can provide a supportive and healing environment where clients can share their feelings and gain perspective from others who have gone through similar challenges. However, group sessions are not a requirement and individual counselling sessions are available as well.

Question 13

I’m under 18, can you still support me?

Accepted Answer

We welcome clients of all ages, including those under 18. Our counsellors are trained to work with clients from diverse backgrounds and age groups, and we provide a safe and welcoming environment for all clients. If you are under 18 and would like to access our services, please make a self-referral and someone from our office will be in touch to discuss how we can support you.

Question 14

Will my confidentiality be maintained if my family is not aware of my pregnancy?

Accepted Answer

Yes, we take confidentiality very seriously and will ensure that your personal information and situation remain confidential. We understand that every individual's circumstances are unique and we will work with you to ensure that your privacy is protected. If you have any specific concerns or preferences, please let us know and we will do our best to accommodate them.

Question 15

Is the counselling service confidential?

Accepted Answer

Yes, we take confidentiality very seriously and everything discussed in counselling sessions is kept confidential, except in exceptional circumstances where there is a risk of harm to yourself or others.

Question 16

Can I choose the gender of my counsellor?

Accepted Answer

We aim to provide a comfortable and safe environment for all our clients. If you have a preference for the gender of your counsellor, we will do our best to accommodate your request, however this is not usually possible.

Question 17

Do you offer online counselling?

Accepted Answer

Yes, we offer online counselling sessions for clients who may find it difficult to attend in person or prefer to access support in this way.

Question 18

What type of loss do you provide support for?

Accepted Answer

We provide support for all types of pregnancy and baby loss, including miscarriage, stillbirth, termination and neonatal death.

Question 19

Do you offer support for partners or family members?

Accepted Answer

Yes, we offer support for partners and family members who have also been affected by pregnancy and baby loss.

Question 20

What can I expect in my first counselling session?

Accepted Answer

Your first counselling session will involve meeting with one of our trained counsellors to discuss your feelings and emotions related to your loss. This initial session is a chance for you to get to know your counsellor and to share your story in a safe and confidential space.

Question 21

How do I make an appointment for counselling?

Accepted Answer

The best way to make an appointment is to complete our self-referral form.

Question 22

What should I do if I need to cancel or reschedule my appointment?

Accepted Answer

If you need to cancel or reschedule your counselling appointment, please let us know as soon as possible either by calling the office on 01603 927487 or emailing info@timenorfolk.org.uk. We understand that unexpected events can occur, and we will do our best to accommodate your needs.

Question 23

Is there anything I need to prepare for my counselling session?

Accepted Answer

It is not necessary to prepare anything for your counselling session, but some clients find it helpful to reflect on their thoughts and feelings before their appointment. You may also want to think about what you hope to achieve through counselling and what you would like to discuss in your session. However, your counsellor will guide the conversation and help you explore your thoughts and feelings in a safe and non-judgmental space.

Question 24

How do I know if counselling is right for me?

Accepted Answer

If you are struggling with the emotions and challenges of pregnancy and baby loss, counselling can be a helpful tool for working through these feelings. Our trained counsellors are here to support you and provide guidance as you navigate this difficult time.

Question 25

Do you offer support for fathers who have experienced loss?

Accepted Answer

Yes, we offer support for partners and family members who have been affected by pregnancy and baby loss, this includes fathers. We understand that loss can impact the entire family and we are committed to providing support to all those who have been affected.

Question 26

Can I access your services if I live outside of your local area?

Accepted Answer

Unfortunately, at this time, we are only able to offer our services to those living within Norfolk and Waveney. We offer online counselling sessions for those who may find it difficult to attend in person.

Question 27

What happens after my counselling sessions end?

Accepted Answer

After your counselling sessions end, our team will work with you to ensure that you have the support and resources you need to continue your healing journey. We may recommend additional counselling or other support services, depending on your needs.

Question 28

How can I support TimeNorfolk's work and mission?

Accepted Answer

You can support TimeNorfolk's work and mission by making a donation, volunteering your time, or spreading the word about our services to others who may be in need.

Question 29

Is there anything I should avoid doing before my counselling sessions?

Accepted Answer

We recommend that you avoid consuming drugs or alcohol before your counselling sessions, as this can interfere with your ability to fully engage in the counselling process. Additionally, we recommend that you prioritise self-care in the days leading up to your session, as this can help you feel more grounded and present during your counselling session.

Question 30

How do I know I'm ready to end counselling?

Accepted Answer

You may be ready to end counselling if you feel like you have met your goals, have developed new coping skills, feel more confident and capable of managing your problems on your own, and no longer feel the need for regular support from a counsellor. Ultimately, the decision to end counselling is a personal one and should be made with careful consideration and in collaboration with your therapist.

Frequently asked questions